The Buyer has the right to refuse the received Goods and terminate the Purchase Agreement within 14 calendar days from the date of receipt of the Goods, excluding the day of purchase, except for Goods that are not subject to exchange and return in accordance with CMU Resolution № 172 of 19.03.1994 certain provisions of the Law of Ukraine "On Consumer Protection" as amended.
Returned goods with all seals, labels must be sent by the Buyer by mail to the following address: Kyiv, st. Voskresenska, 16A.
Return of Goods of proper quality
Return of the Goods of proper quality is possible if the goods have not been used, preserved their appearance, consumer properties, seals, labels, as well as preserved settlement document issued to the Buyer together with the sold goods.
If the Buyer refuses the Goods in accordance with clause 6.2.1. The Seller shall refund the value of the returned Goods except for the penalty for refusal of the Goods, which is determined by the Seller individually for each Order sent outside Ukraine within 30 days from the date of receipt of the returned Goods to the Seller's warehouse together with the Buyer's return application. The cost of return delivery of the Goods in case of return is paid by the Buyer. Reimbursement of the value of the Goods is made exclusively to the person specified in the order for the Goods, provided that such person provides a copy of his (her) national passport and identification code. If the Buyer has specified incorrect data in the order, or has not provided for the refund all the documents listed above, the Seller reserves the right to refuse such a Buyer a refund.
If at the time of the Buyer's application a similar product is not available for sale from the Seller, the Buyer has the right to refuse to perform this Agreement and demand a refund of the amount paid for the specified Product. The Seller is obliged to return the amount paid for the returned goods within 30 days from the date of return of the Goods.
Return of Goods of improper quality:
A product of improper quality means a product that is defective and can not ensure the performance of its functional qualities. The received Goods must correspond to the description on the Site or in the e-mail. The difference between the elements of design or decoration from those stated in the description on the Site or in the e-mail is not a sign of poor quality or non-functional goods.
The appearance and completeness of the Goods, as well as the completeness of the entire Order must be checked by the Recipient at the time of delivery of the Goods.
After receiving the Order, claims to external defects of the goods, its quantity, completeness and appearance are not accepted.
If the Goods were transferred to the Buyer of improper quality, and the rest was not stipulated in advance by the Seller, the Buyer has the right to use the provisions of Art. 8 "Consumer rights in case of purchase of goods of improper quality" of the Law of Ukraine "On Consumer Protection".
Claims for a refund of the amount paid for the goods are subject to satisfaction within 30 days from the date of presentation of the relevant claim (paragraph 4 of Article 12 of the Law of Ukraine "On Consumer Protection").
Refunds are made by returning the value of the paid Goods to the bank card with which the payment was made, or by bank transfer, depending on how the payment for the Goods was made.
The warranty period for the Goods is set by the manufacturer and is indicated on the label or label. The seller ensures the proper use, use of goods during the warranty period.
The Seller is not responsible for the defects of the Goods, if they arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the goods, actions of third parties, or force majeure.